Heather Almond serves as Principal and Senior Director of Retail Services at Avison Young, leveraging 25 years of experience to drive property performance and leasing velocity. Almond has built a formidable national reputation, previously overseeing property management and marketing for more than 10 million square feet of retail assets. She notably pioneered a proprietary market intelligence dashboard that integrates real-time analytics with client engagement metrics, setting a new standard for transparency and decision-making within the firm. Over the past 12 months, her strategic acumen has led to significant industry recognition, including the GlobeSt 2025 Influencer in Retail Real Estate Award and an ICSC MAXI Silver Award. Beyond her operational leadership of the national retail portfolio, Almond is a dedicated mentor and serves as the Pacific Northwest Marketplace Membership Chair for ICSC. Her ability to anticipate shifting consumer behaviors and adapt marketing strategies with precision has made her an essential leader in the evolving retail landscape.