Ashley Cerasaro is the "voice of AVE" as SVP of Brand Communications, where she has architected industry-leading resident satisfaction programs for nearly 14 years. Cerasaro developed a cross-functional Resident Survey program that secured the #1 nationwide ranking in its tier for three consecutive years. Under her leadership, the firm has maintained a 4.7-star portfolio reputation average, far exceeding the multifamily industry norm of 4.13 stars. She applies a journalist’s discipline to brand storytelling, ensuring consistency across a national portfolio and elevating messaging strategy for internal and external stakeholders. Cerasaro is also a champion of corporate social responsibility, having raised $108,000 for Move For Hunger and coordinating the donation of over 26,000 meals. Her ability to translate resident insights into operational excellence has institutionalized high-service standards and cemented AVE’s reputation for hospitality-driven resident experiences.