Alicia Pillows is the Regional Vice President of Real Estate and Customer Experience (RECX) for Prologis’ U.S. Central Region, where she manages a dynamic 270 million sq. ft. portfolio across more than 1,200 facilities. Since joining the firm in 2008, Pillows has utilized her background in property management and leasing to bridge strategy with service, yielding an impressive 91% employee engagement score—the highest in the company globally. Under her leadership, the Central Region achieved a net promoter score of 61, exceeding excellence benchmarks for the second year in a row. Pillows has co-led several enterprise-level initiatives, including developing a national onboarding playbook and creating "Level Up," an employee-readiness program that provides clear growth pathways for staff. Her poise under pressure was notably demonstrated during her navigation of major weather events, including Winter Storm Fern and consecutive hurricanes in Houston. A passionate mentor, Pillows serves as a keynote speaker for Prologis’ Employee Resource Groups and returns to her alma mater, Virginia Tech, to teach real estate classes. Her ability to align people and performance makes her a key differentiator in the logistics real estate industry.