As President of Housing at Bilt, Margette Hepfner drives the evolution of the industry’s leading resident loyalty and leasing platform. With a background overseeing 227,000 units as a former COO, Hepfner possesses a rare ability to translate complex operational needs into scalable technology. Her work at Bilt has enabled property owners to increase on-time rent payments by up to 3 times while reducing operating costs by up to 20%. Recently, Hepfner successfully rolled out Bilt across Avenue5’s 100,000-unit portfolio in less than 6 months, with residents already earning over $9 million in rewards. She has also scaled the company's free rent reporting tool, now used by 18% of the Bilt Alliance to help residents build credit. A recognized industry voice, Hepfner serves on the NMHC and NAA committees, advocating for operational modernization. Her leadership has turned loyalty technology into a new leasing engine for more than 130 owners and operators.