Lynn Dunlap-Regan, SVP of Customer Experience at Aerwave, is a transformational leader who turned the customer experience into a growth engine during a major corporate turnaround. In 2025, her leadership directly contributed to 100% client retention and an impressive 75% year-over-year revenue growth. Dunlap-Regan rebuilt Aerwave’s support functions from the ground up, implementing a generative AI chatbot that reduced ticket volume by 20% while achieving a 90% customer satisfaction score. Her marketing initiatives also helped Aerwave become the most-followed and engaged company in its category on LinkedIn. Beyond operations, she is a certified professional coach who created the Aerwave Cares program to foster a culture of service and community impact. Dunlap-Regan’s ability to stabilize a business while simultaneously scaling quality and brand perception proves her resilience and strategic depth.