WASHINGTON, DC-Calkain Cos. is deepening its executive bench with the hire of a new chief operating officer. Industry veteran Jim Tucker has been on the job for a few weeks, focusing on one of his mandates, which is to implement new prcesses and systems at the firm and tweak existing ones. Ultimately his reach will be felt in every aspect of the company, Jonathan Hipp, Calkain’s president and CEO, tells GlobeSt.com. It will reach, he says, from sales to admin to client relations.

“We brought Jim on board to help us better scale the organization,” Hipp says. “We want him to help us better align our operations with our strategic goals.” Distilling Tucker’s role to as brief as possible an objective, he says it is to improve client satisfaction. “That is what leads to growth,” he says.

Tucker has held top positions at national commercial real estate firms, in state and local government, as well as the United States Air Force. At Calkain, “the underlying theme to what we are doing now is quality,” he says. This applies to any resource of the company--from staff to systems to research. In the end, Tucker says, “the acid test of how we will consider those opportunities for growth will be their quality and how they impact our customers.”