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CHARLOTTE, NC-Look at any job listing and you’re likely to see “good communication skills required.” No matter what your position, it’s hard to be effective if you can’t communicate well.

We start communicating shortly after birth, so why do so many people have lifelong problems?  Perhaps it’s because we often forget that the meaning of communication is determined by the person receiving it—not the person giving it. In other words, we don’t have total control over the interpretation of the messages we send to someone.

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