WASHINGTON, DC—I rely on my Uber app, but it'sthe driver who gets me where I'm going. Match.combrought my friend an introduction, but there wasn't a trueconnection until she went on the date. And whileSiri is helpful, it's no substitute for a personalassistant.
Technology helps us save time—both in our personal andprofessional worlds. It's important to remember, though, that ourindustry's services and expertise are best delivered when we comeout from behind our keyboards and meet in person. We need to be asinteractive with our clients as we are with our devices.
I won't argue that a great deal of preliminary work can—andoften should—be done online. A renter who's taken some time toexplore their options in general can begin a more meaningfulconversation with their agent all the sooner.
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