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BETHESDA, MD—Last year, Courtney Schettino, the assistant property manager of MRP Realty’s 700,000-square foot Bethesda Crossing had a problem.

To bill the property’s 84 tenants for their utility use, a seemingly simple task, she was overseeing a process that consisted of 8 hours of engineering, 8 hours of accounting, and 8 hours of administrative work. The data had to be collected from 30 separate tenant meters and from start to finish, this chore took about four days to complete.

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