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The hotel industry is ready for technology disruption—at least from technologies that will create a better travel experience. At ALIS, Kathleen Matthews, an award-winning journalist and former hotel company executive, asked hotel experts what is poised to be a disruptor in the travel and tourism market. Software that creates a seamless experience from airport to hotel is most needed, according to Gerald Lawless, chairman of WTTC, responded.

Kelsi Maree Borland


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