IRVINE, CA—Professional on-site management, experienced engineering and maintenance and flexibility are key to retaining office tenants no matter what the economy is doing, the Koll Co.‘s managing principal Gerald Yahr tells The firm’s properties at Airport Business Center in Irvine, in particular, have seen success with leasing even throughout the economic downturn, having housed some tenants for 30-plus years, including 24 carrots, Kenny the Printer and Rootan’s Luggage. We spoke exclusively with Yahr about how to keep office tenants happy and in place even during a down cycle. What is your company’s secret to keeping tenants happy even during an economic downturn?

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